Refund and Cancellation Policy
Effective Date: September 10, 2024
Welcome to Virtu Interview! We strive to provide excellent services to our users. This Refund and Cancellation Policy outlines the terms for refunds and cancellations of our services. By using our services, you agree to the terms in this policy.
- 1. General Refund Policy At Virtu Interview, we offer a range of services including, but not limited to:
- • AI Resume Quality Checker
- • AI Resume Builder
- • AI Cover Letter Generator
- • AI Resignation Letter Writer
- • AI Mock Interview
- • AI Career Advisor
- • AI Job Matching Services
- • 1-to-1 Mock Human Interview Services
Refunds and cancellations are subject to the specific conditions outlined below.
- 2. No Refund Policy for AI Services Due to the automated nature of our AI-driven services, all payments made for the following services are non-refundable once the service has been delivered:
- • AI Resume Quality Checker
- • AI Resume Builder
- • AI Cover Letter Generator
- • AI Resignation Letter Writer
- • AI Mock Interview
- • AI Career Advisor
- • AI Job Matching Services
No refunds will be issued once the service has been provided and consumed by the user.
- 3. Refund and Cancellation Policy for 1-to-1 Mock Human Interview Services We understand that scheduling conflicts can arise, and we aim to accommodate users where possible. The following conditions apply for our 1-to-1 Mock Human Interview Services:
- • Full Refund: A full refund (minus any applicable platform fees) is available if the interview is canceled at least 3 hours before the scheduled time.
- • No Refund: If the cancellation or rescheduling request is made less than 3 hours before the scheduled time, no refund will be issued.
- 4. Rescheduling Policy for 1-to-1 Mock Human Interview Services
- • Users are permitted to reschedule their interview only once per order.
- 5. How to Cancel or Reschedule an Interview To cancel or reschedule your 1-to-1 Mock Human Interview, please follow these steps:
- • Contact our support team via email at support@virtuinterview.com.
- • Include your booking details and the reason for cancellation or rescheduling.
- • Our support team will process your request and confirm the cancellation or rescheduling.
- 6. Processing Time for Refunds
Where applicable, refunds will be processed within 7-10 business days from the approval date. The refunded amount will be credited to the original payment method used during the purchase.
- 7. Changes to this Policy
Virtu Interview reserves the right to modify this Refund and Cancellation Policy at any time. Any changes will take effect immediately upon posting on our website. Please review this policy periodically to stay informed about our practices.
- 8. Contact Information If you have any questions or concerns about this Refund and Cancellation Policy, please contact us at support@virtuinterview.com Name of Grievance Officer: Mr. Ankit Nigam
Designation: CFO & Director
Email ID: ankit@virtuinterview.com
Thank you for choosing Virtu Interview. We appreciate your understanding and cooperation.